Lead customer experience strategy at PAL Airlines across Quebec operations, applying operational excellence and bilingual French-English communication.
As Director, Customer Service, you will shape service standards across the Quebec network. The role combines senior leadership, airport operations, stakeholder relationships, and continuous improvement. You will guide customer service excellence while supporting secure, seamless travel experiences for customers and employees.
Key Responsibilities: Develop customer service vision, strategy, and roadmap
Lead Quebec station teams and service delivery
Drive performance through goals, KPIs, and accountability
Collaborate with operational departments and stakeholders
Champion safety, compliance, audits, and corrective actions
Requirements: Senior leadership experience in aviation or related industries
Success leading multi-site teams and service excellence
Experience managing performance, budgets, and resources
Exceptional communication and relationship-building skills
French and English bilingualism is required
Bring customer experience leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.

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📌 Director Customer Experience Aviation (Quebec City)
🏢 PAL Airlines
📍 Quebec City