Lead Genesys Cloud and Architect delivery as a Technical Lead, applying IVR design and Contact Center AMS expertise to platform operations.This Technical Lead supports Contact Center platform management, enhancement delivery, and continuous improvement. You will lead AMS operations, collaborate with business stakeholders, and modernize Genesys solutions. The work includes Genesys voice, IVR, chat, and digital engagement platforms.Key Responsibilities: Lead incident, problem, change, and release managementDesign, develop, and maintain Genesys Architect workflowsEnhance customer journeys, self-service, authentication, and routingResolve complex production issues through root-cause analysisDevelop technical roadmaps and recommend platform improvementsRequirements: Five-plus years in Contact Center platforms, AMS, and technical deliveryHands-on Genesys voice, IVR, chat, and digital engagement experienceStrong Contact Center operations and support-model understandingTechnical leadership and stakeholder management skillsAbility to mentor support and development resourcesApply Genesys Cloud, Architect, AMS operations, and technical leadership expertise to Contact Center platform enhancements and support.#J-18808-Ljbffr

📌 Genesys Cloud Technical Lead (Vancouver)
🏢 Experis
📍 Vancouver