Overview Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Overview Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Overview Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling,



and trade fraud.
A Sr Field Service Technician (Sr. FST) is responsible for ensuring maximum performance, reliability, and customer satisfaction of Rapiscan's inspection and detection systems throughout Canada. This senior-level field position requires advanced troubleshooting and diagnostic capabilities, the ability to work independently with minimal supervision, and the technical expertise to support complex customer environments across both Cargo & Vehicle Inspection (CVI) and Aviation & Checkpoint Inspection (ACI) product lines.
The Sr. FST will perform installation, preventive maintenance, corrective maintenance, system upgrades, acceptance testing, customer training, and emergency service activities on X-ray, radiation detection, and related security screening equipment. This role will also provide technical leadership and mentorship to Field Service Technicians, assist in root cause analysis, and provide recommendations to Technical Support, Engineering, Manufacturing, and Service Management regarding product performance, reliability, and serviceability.
This position has additional reporting requirements of system status, to include Uptime Availability,



Mean Time to Repair as well as review of Logistics plans in regard to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements. It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSTs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities. Other duties as required or directed.
We are looking for a Sr. Field Service Technician to join our x-ray detection team, based in the Toronto, Ontario, Canada region. A position requires exceptional technical aptitude, robust customer relationship skills, and a commitment to safety, quality, and operational excellence. The successful candidate must be willing to travel extensively, support customers during non-standard business hours when required, and serve as a senior technical resource for the Canadian service organization.

Responsibilities

- Maintenance, repair, installation and diagnosis of mobile x‑ray units to component level at various customer sites.
- Provides problem resolution and troubleshooting to customers.
- Installs equipment at customer's location. Repairs equipment as required.
- Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
- Determines best method to resolve problems ensuring customer satisfaction.
- Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time a

📌 Sr. Field Service Technician (Toronto)
🏢 Rapiscan Systems
📍 Toronto