Represent Genesis Downtown Toronto in person, by phone, email, chat, and text while coordinating service appointments and guest experiences. Your communication skills shape every first impression.
As Genesis Concierge & Service BDC Coordinator, you will welcome guests, manage inbound leads, and support the Genesis Ownership Service team. You will schedule appointments, follow up on reminders, recalls, and promotions, and maintain accurate CRM information. Your work helps guests navigate their Genesis service journey.
Key Responsibilities: Welcome facility guests with personalized Genesis hospitality
Respond to inbound leads across communication channels
Schedule service appointments accurately and efficiently
Coordinate loaner vehicles and service status updates
Track lead activity and guest satisfaction metrics
Requirements: High school diploma or equivalent
Robust written and verbal communication skills
Excellent phone etiquette during high-volume interactions
CRM, Microsoft Office Suite, and computer proficiency
Flexibility for days, evenings, and Saturdays
Bring confident communication, organized follow-up, and luxury guest service to Genesis Downtown Toronto’s service experience.