Lead frontline customer service at Air Canada through coaching, motivation, and decisive problem-solving across passenger air transport operations.
As an Operations Manager, you will develop Sales and Customer Service agents toward productivity and service goals. Coach soft skills, evaluate calls, and communicate company policies and changes. This leadership work supports customer service, safety, operations, and employee development across Air Canada.
Key Responsibilities: Coach employees toward productivity and service goals
Train courtesy, empathy, and confidence under pressure
Evaluate calls for behavior, accuracy, and compliance
Manage absenteeism and take corrective action
Resolve operational and service problems proactively
Requirements: Leadership, coaching, and employee development skills
Robust customer orientation and professionalism
Critical thinking, judgment, and problem-solving abilities
Microsoft Office experience, including Word, Excel, and Outlook
Availability for evenings, weekends, holidays, and travel
Bring customer-focused leadership, coaching expertise, and operational judgment to Air Canada’s frontline service teams.

#J-18808-Ljbffr

📌 Air Canada Customer Service Operations Manager (Quebec City)
🏢 Air Canada
📍 Quebec City