Job Description
Insight Global is seeking a Fraud Analyst to join a large banking client. The successful candidate will be responsible for reviewing and adjudicating fraud alerts across online banking, e-Transfers, payments, and other money movement activities. This individual will analyze account and transaction activity, investigate potential fraud, contact customers to validate transactions, and make timely decisions based on investigative findings. The ideal candidate is analytical, confident in customer conversations, and comfortable making independent decisions in a fast-paced environment.

Skills and Requirements

Previous banking or financial services experience

Customer service experience involving direct telephone interactions with customers

Strong critical thinking, analytical, and decision-making skills

Solid understanding of customer behaviours with the ability to identify unusual or suspicious account activity

Excellent verbal communication skills and confidence handling challenging customer conversations

Strong time management skills and ability to work effectively in a fast-paced environment

Assertive, accountable, and comfortable making independent decisions





Experience with online or digital banking and reviewing transaction activity

Previous fraud investigation or fraud alert adjudication experience

Experience with transaction monitoring, payments, or e-Transfers

Exposure to fraud involving identity theft, scams, cryptocurrency, or international transfers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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📌 Fraud Analyst (Ontario)
🏢 Insight Global
📍 Ontario