Student Service Representative - Student Accounts , Office of Student Awards, Fees & myLaurentian Hub

Position No.: JOBPOST-

Salary: $33.88 - $38.80 per hour

Competition ends: Thursday, November 5th at 4:30 pm

Full time AppointmentTHIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.

Responsibilities

Vacancy Status: Existing position

Reporting to the Manager ,Office of Student Awards, Fees & myLaurentian Hub, the Student Service Representative - Student Accounts will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.





Responsible for inquiries

- Ensures the delivery of exceptional customer service;
- Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, web chat and social media channels;
- Works independently to resolve incoming requests, inquiries and issues and to provide services;

Responsible for

📌 Student Service Representative (Greater Sudbury)
🏢 Laurentian University
📍 Greater Sudbury