Lead campaign operations at Fanatics across CRM, promotions, and front-end content in a hybrid Canada or UK role supporting global teams.
As Senior Campaign Operations Manager, you will oversee high-volume delivery across owned channels. You will guide campaign builds, QA, deployments, monitoring, incident response, and post-launch reviews. The role connects CRM, Operations, Product, Commercial, Compliance, Legal, Customer Support, and VIP while developing the operations team.
Key Responsibilities: Own campaign, promotion, and content delivery from brief through review
Maintain calendars, dependencies, risks, and escalation paths
Lead on-call coverage and troubleshoot live platform issues
Establish QA gates, playbooks, monitoring checklists, and change controls




Coach teams and represent readiness across cross-functional planning
Requirements: Six-plus years in CRM, campaign, promotional, or lifecycle operations
Experience leading and developing teams in complex digital businesses
Hands-on CRM or promotional platform troubleshooting knowledge
Incident response, on-call governance, or escalation framework experience
Canada or UK location with hybrid flexibility and time-zone collaboration
Bring operational leadership, CRM platform expertise, incident judgment, and team development skills to Fanatics’ global campaign delivery.

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📌 Senior Campaign Operations Manager (Ontario)
🏢 Fanatics Betting & Gaming
📍 Ontario