Receptionist and customer service expertise define this London, Ontario prospect with TruStone, supporting advisors, colleagues, visitors, and daily office operations.
Reporting to the Manager, Customer Service, the Receptionist and Customer Service Administrator answers calls, directs visitors, and provides inforce policy administrative support. The position follows defined procedures under direct supervision of the Manager Operations Customer Service. It also supports relationships with internal and external partners, including carriers and advisors.
Key Responsibilities: Answer and direct telephone calls professionally and accurately
Greet visitors and oversee the front desk
Process incoming and outgoing mail and courier items
Adjudicate inforce policy inquiries and requests




Manage boardroom bookings and office environment activities
Requirements: College diploma, university degree, or equivalent experience
Minimum two years of customer service experience
Insurance industry knowledge; two-plus years is an asset
System expertise with Wealthserv, SharePoint, and Microsoft suite
Ability to prioritize multiple tasks and solve problems
Apply receptionist, customer service, insurance administration, and problem-solving skills while supporting TruStone’s London operations.

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📌 Receptionist Customer Service Administrator London (Ontario)
🏢 Empire
📍 Ontario