As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential.
Responsibilities Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria
Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms
Meet deadlines to ensure client satisfaction and avoid penalties
Negotiate with all parties involved to ensure smooth claims processing
What we offer Market-competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria




What you bring to the table General college diploma in a related field
Minimum of four years of relevant experience
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Availability to travel within the Greater Montréal area and surrounding regions, as required by business needs
Must have a valid driver's license and access to a vehicle; business travel reimbursed on a mileage basis
Business insight
Communicates effectively
Decision quality
At Desjardins, we believe in equity, diversity and inclusion.
We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
At Desjardins, we have zero tolerance for discrimination of any kind.
We believe our teams should reflect the diversity of the members, clients and communities we serve.
We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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📌 Claims advisor, P&C insurance (Quebec City)
🏢 Desjardins
📍 Quebec City