Customer Call Notes Clerk

Office Administration — Customer Call Notes — Remote

Schedule: Full time or part-time Compensation: 24.50–26.00 per hour

A colleague finishes a customer call and leaves an approved summary or recording transcript for the support team. The Customer Call Notes Clerk enters the confirmed outcome, open questions, and next owner into the online case system. This remote position is office administration serving customer service. You will not invent what the customer said, make a decision on their behalf, or edit a recording to fit a neat status.

A private home office or equivalent space supports confidential call information. The hiring company will confirm its access and schedule.

Listen to the source of the note





A quick note such as “needs update” is not enough to mark a request complete. Check the source the employer assigns, identify what was actually agreed, and flag missing details. If a transcript conflicts with the agent's structured note, leave a clear exception for the case owner. Keep the customer's request distinct from the agent's proposed next step. A later employee should know whether someone promised to send a document or merely discussed the possibility.

The work may involve batches of recently closed calls. Match each call to the correct

📌 Customer Call Notes Clerk (Quebec City)
🏢 Hrstalentsolutions
📍 Quebec City