Position Overview:

The Night Auditor/Guest Services is the overnight anchor of The Como. You ensure the hotel remains secure, guest needs are supported and all daily financial and operational systems roll over accurately into the next business day.

This role blends elements of Security, Light Maintenance, Front Office and Guest Support. It requires a calm, detail-oriented professional who is confident working independently while upholding The Como’s design-forward, guest-centric ethos.

Working closely with the Operations Manager and Guest Services team, the Night Auditor ensures every overnight interaction whether a late arrival, system update, or safety check—is handled with precision, care, and quiet confidence.

This is an onsite, full time overnight role.

Core Responsibilities.
Front Office & Guest Services:

- Support late arrivals, early departures, and guest inquiries after regular service hours.
- Respond promptly to guest messages through Whistle, Operto, and Cloudbeds.




- Provide clear guidance for check-ins, access issues, and general overnight guest needs.
- Maintain a warm and professional presence in the lobby and common areas.
- Assist with basic Bell duties (luggage support, delivering items, guest escorts).
- Keep front-of-house spaces tidy, secure, and ready for the morning shift.

Reservations & Systems:

- Review and verify end-of-day reservation activity in Cloudbeds.
- Ensure accuracy in rates, room assignments, cancellations, no-shows, and guest profiles.
- Reconcile reservation discrepancies and communicate variances to the morning team.
- Support OTA + direct booking accuracy by reviewing arrivals and modifications.
- Run required end-of-day procedures inCloudbeds.

Financial Night Audit:

- Complete nightly audit procedures, balancing daily revenue and verifying

📌 Night Auditor (Vancouver)
🏢 The Como Hotel
📍 Vancouver