27 Oct
|
Hewlett Packard Enterprise
|
Mississauga
27 Oct
Hewlett Packard Enterprise
Mississauga
Lead enterprise troubleshooting and escalation operations at Hewlett Packard Enterprise in Canada, working hybrid with approximately two office days weekly.This senior individual-contributor role supports complex customer environments through hands-on investigation and operational improvement. You will work across Technical Support, Product Engineering, R&D, Qualified Services, Sales, Renewals, and business units. The position requires technical analysis, troubleshooting, process architecture, and clear customer communication.Key Responsibilities: Investigate incidents through logs, packet captures, traces, and performance dataCoordinate complex escalations across customers, Support, Engineering, and business teamsImprove elevation criteria, JIRA workflows, ownership models, and support processesMonitor
📌 Senior Technical Support Operations Lead (Mississauga)
🏢 Hewlett Packard Enterprise
📍 Mississauga