Deliver exceptional customer service at BMO’s 1 Yorkgate Boulevard location through personal banking advice, transactions, and digital guidance. Support customers across branch channels.
This Customer Service Representative role sits within Retail Banking Sales & Service. You will identify needs, provide financial guidance, handle banking requests, and refer customers to BMO colleagues. The position emphasizes personal banking, credit cards, customer experience, and team-oriented branch service.
Key Responsibilities: Welcome customers and complete banking transactions accurately
Identify needs and initiate referrals to BMO colleagues
Discuss personal banking plans and credit card needs
Explain digital and self-serve banking options




Escalate complex or unresolved situations to managers
Requirements: No prior experience necessary
Post-secondary degree or related certification desirable
Knowledge of personal banking products and trends
Strong interpersonal, listening, and problem-solving skills
Basic communication, organization, and collaboration skills
Bring customer focus, financial guidance, and relationship-building skills to BMO’s personal banking service team at Yorkgate Boulevard.

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📌 BMO Personal Banking Representative (Ontario)
🏢 BMO
📍 Ontario