Organisation Norfolk Citizens Advice Location Queen Elizabeth Hospital Kings Lynn Website Visit organisation website Contract type Fixed term 8.5 months Salary £28,392 per annum Hours 37 hours per week Date posted 20 October 2026 Closing date 3 November 2026

ADVICE COORDINATOR – Queen Elizabeth Hospital, King’s Lynn | Norfolk Citizens Advice
Pension: 4.5% employer contribution Annual Leave: 25 days plus bank holidays

Help people leave hospital with more than a discharge plan.

Leaving hospital should be a positive step, but for someone facing debt, housing problems, benefit delays, caring responsibilities, or other challenges, going home can bring a whole new set of worries.

We are looking for an Advice Coordinator to work within The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust , helping patients overcome the practical problems that could affect their recovery, independence, and wellbeing.

Working alongside hospital teams, volunteers, and other support services, you will provide practical, impartial advice at a crucial point in people’s lives, helping them leave hospital feeling better supported and more confident about what comes next.

Main Responsibilities

Provide one-to-one advice and support, face-to-face and by phone

Help people with a wide range of issues, including complex and multiple needs

Connect patients with appropriate services and ongoing support

Work closely with hospital staff,



volunteers, the discharge team and other agencies

Help staff and volunteers better understand the support available to patients

Maintain accurate case records and contribute to project monitoring and evaluation

Help us learn from the project and improve the way services work together

What We’re Looking For

A confident communicator and excellent listener

Experience supporting people with complex or multiple needs

The ability to explain information clearly and sensitively

A compassionate, approachable, and person-centred manner

The ability to manage a busy workload and keep accurate records

Confidence using IT and collaborating with different professionals and organisations

We Offer

Full training and support, including adviser accreditation

4.5% employer pension contribution

25 days annual leave plus bank holidays (3 days between Christmas and New Year and 2 days before the August bank holiday)

Adaptable working opportunities

Employee Assistance Programme

This role is subject to a satisfactory DBS and right to work checks.

Held on a rolling basis, so we encourage you to apply early. We reserve the right to close the vacancy early if we find the right candidate.

If you need any adjustments at any stage of the recruitment process, please let us know.

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