Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)
MUST WORK EVENINGS AND WEEKENDS
https://auctria.com
Love helping people? Passionate about nonprofits? Join our team!
Auctria is a powerful, user-friendly fundraising event platform that's helped raise over $1.25 Billion . We're a Canadian remote-first company supporting nonprofits across North America, and we're growing fast.
We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits as they run successful events on our platform.
What You’ll Do: Support users via email, chat, and occasionally calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
What You Bring: Customer support experience (email/chat/Zoom)
Tech-savvy with great communication skills
Comfortable with Excel and basic web design
Remote work experience & self-starter mentality
Solid attention to detail and organization
Requirements: Eligible to work in Canada with fluent English
Must live in the Pacific time zone, no exceptions
Bonus Points for: Experience in nonprofit fundraising events
Familiarity with tools like Slack, Notion, Intercom, Enchant
Schedule: Choose between:
4 x 10 hour days (Thu-Sun, 1:00PM-11:00PM PT)
5 x 8 hour days (Thu-Mon, 3:00PM-11:00PM PT)
Ready to help amazing organizations do more good?