Lead front office operations at Le Nouvel Hotel in downtown Montreal, using communication, leadership, and decision-making skills in a full time position.
Reporting to the General Manager, you will oversee Front Desk Agents, Telephone Operators, Concierges, and Night Auditors. You will manage daily operations, guest check-ins, check-outs, service standards, and customer expectations. The position supports guest and employee satisfaction while maximizing departmental financial performance.
Key Responsibilities: Lead and oversee all front office operations
Manage reception, telephone, concierge, and night audit teams
Coordinate guest check-in and check-out procedures
Address complaints and resolve customer issues
Coordinate activities with other hotel departments
Requirements: Solid customer service and interpersonal skills
Leadership and decision-making ability
Ability to prioritize and manage multiple tasks
Ability to learn PMS software such as OPERA
Bilingual French and English communication, oral and written
Bring front office leadership, guest service, and bilingual communication skills to Le Nouvel Hotel’s Montreal operations.

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📌 Front Office Operations Manager Montreal (Quebec City)
🏢 RestoJobs
📍 Quebec City