Work Location: Montreal, Quebec, Canada (Hybrid)

Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution

Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution

Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Role Description
Job Title: Program Manager
Work Location: Montreal, Quebec, Canada (Hybrid)
Role Summary

Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution

Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution

Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Key Responsibilities

Develop a comprehensive understanding of

End-to-end business processes

Solution behaviour

System integrations

Data flows across systems

Business to system process mapping

Solution dependencies

Understand not only how data moves through the solution, but why it moves that way enabling technical concepts to be explained in business-friendly terminology

Serve as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholders

Provide business input into workplace strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planning

Support release planning and coordination by explaining release scope timing changes dependencies and business impact

Review technical prerelease, post release documentation, and translate it into actionable business guidance

Support demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration proves





Understand batch cycle timings and dependencies particularly their effect on data availability and viable testing windows

Advise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movement

Provide business risk input into nonfunctional testing covering areas such as performance security and disaster recovery

Advise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementation

Help clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readiness

Collaborate closely with Project Management Business Analysts Technical Architects Developers and QA Analysts

Communicate confidently with business technical and executive level stakeholders

Experience Qualifications

Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience

7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementations

Workers Compensation or broader insurance experience is strongly preferred

Strong understanding of business processes combined with working knowledge of

System integrations and data flows

Release cycles

Environment strategies

Batch processing

Integration testing

Nonfunctional testing

Does not require deep hands-on coding or technical configuration expertise

Excellent written verbal presentation facilitation and client facing communication skills

Proficiency with Microsoft Word Excel and Outlook

AI Expectations

Experience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysis

Ability to identify and advise clients on practical opportunities for applying AI within their own testing and quality processes





Other Details
Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):

Benefits And Perks

Comprehensive Medical Plan Covering Medical, Dental, Vision

Health Care Spending Account

Short Term and Long-Term Disability Coverage

Life Insurance

Annual vacation and other Paid Leaves

Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer
The compensation and benefits information provided herein is accurate as of the date of this posting.

Accessibility and Reasonable Accommodation
LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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📌 Program Manager (Quebec City)
🏢 LTM
📍 Quebec City