We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Ocean Import). Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities
Maintain Operational Excellence

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.





Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

Build great relationships with customers, responding timely and following up on issue resolution

Provide reporting and documentation support to internal and external customers.

Participate in customer business reviews.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications

High school degree or GED equivalent

Minimum of 1 year of Global Forwarding experience

Fluent in English and French (written and verbal)

Preferred Qualifications

Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of programs

Excellent communication, prioritization, and multi-tasking skills

Proven track record of solid customer service skills, interacting with customers and being client focused





Excellent follow up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven workplace

Bachelor’s degree

Compensation Range
$22.40 - $34.96

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Medical (including Vision and Telemedicine)

Dental

Basic and Supplemental Life Insurance

Vacation and PTO time

Paid holidays

Short-Term and Long-Term Disability

Retirement Plan with 5% company matching

Employee Stock Purchase Plan (ESPP)

Charitable Giving Match Program

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of perks on OUR CULTURE page.

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📌 Global Forwarding Agent (Ocean Import) (Quebec City)
🏢 C.H Robinson
📍 Quebec City