Elevate customer loyalty in a hybrid Retention Specialist role with Cogeco Connexion in Burlington, ON. Engage customers through excellent service, resolving issues, and maximizing retention opportunities.As a Retention Specialist, you will blend work from home with bi-monthly office visits. Your focus will be on inbound and outbound customer inquiries, negotiating to retain services, and providing top-tier service. Achieve and exceed targets while demonstrating resilience and strong negotiation skills.Key Responsibilities:Handle customer requests to downgrade or disconnect servicesResolve issues and build value in productsMaximize retention and sales through outbound callsOffer outstanding customer service to retain clientsRespond to customer inquiries and provide solutionsRequirements:High School Diploma required; post-secondary preferredMinimum 1-2 years in call center preferredProven customer service and resolution skillsStrong negotiation skills in a sales contextProficient in Google Suite and Windows environmentUtilize your communication and negotiation skills to provide unparalleled service at Cogeco Connexion.

📌 Retention Specialist At Cogeco Burlington
🏢 Cogeco
📍 Burlington