As Canada’s parking and mobility industry leader, Precise Parklink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Exact Parklink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Bilingual Customer Service Representative / Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role is part of a 24/7 operation and requires strong communication skills in both English and French, attention to detail,



and the ability to work efficiently in a fast-paced environment.

Employment:

Full-time position with shift work, including evenings, overnights, weekends, and holidays

Available Shift Timings:

- 3:00 pm – 11:30 pm
- 11: 00 pm - 7.30 am

All shifts require weekend and holiday availability, with two scheduled days off during the week. This posting is for a current, existing vacancy.

Compensation:

$21-24/hour

Benefits (Extended health care, Dental care, Vision care) available after 3 months

Job Responsibilities / Duties:

- Call Handling: Log all incoming calls into the Customer Service and Support Systems and determine the appropriate action.
- Types of Calls Include:
- Machine Malfunctions:

📌 Bilingual Customer Service Representative (Toronto)
🏢 Precise ParkLink
📍 Toronto