Automotive Sales Concierge (Customer Experience & Sales) (London)

Automotive Sales Concierge (Customer Experience & Sales) (London)

27 Oct
|
Formulafordlincoln
|
London

27 Oct

Formulafordlincoln

London

Leavens Volkswagen | Sales Consultant | Opened on 09/30/2026 | Pay rate: $60000-110000 per yearLeavens Volkswagen is growing, and we are looking for a friendly, motivated, and customer-focused Automotive Sales Concierge to join our team.This is an ideal opportunity for someone with a background in customer service, hospitality, retail, client support, banking, telecommunications, service advising, or another people-focused industry who is ready to build a rewarding career in automotive sales.You do not need previous automotive experience to succeed here. If you enjoy helping people, asking thoughtful questions, staying organized, following up, and creating great customer experiences, we will provide the training, coaching, and support to help you become a confident automotive sales professional.As an Automotive Sales Concierge, you will welcome and guide customers through their vehicle-shopping journey—from the first online inquiry, phone call, or dealership visit through to vehicle delivery and ongoing follow-up. You will combine excellent customer service with a consultative sales approach to help customers find the vehicle that best fits their needs, lifestyle, and budget.This is a commission-based sales position with a competitive earning opportunity.Expected annual earnings: $70,000–$120,000What You'll DoWelcome customers in person, by phone, and through online inquiries with a warm, skilled, and helpful approachBuild rapport and ask thoughtful questions to understand each customer's transportation needs, lifestyle, budget, and prioritiesGuide customers through vehicle options, features, test drives, trade-in conversations, and purchase decisionsConduct engaging vehicle demonstrations and confidently answer customer questionsCreate customized, professional vehicle walkaround videos for online and phone-in customers, showcasing the specific vehicle they are interested in and tailoring the presentation to their needs, questions, and prioritiesRespond promptly to internet leads, phone calls, texts, and walk-in customersMaintain consistent and professional follow-up with prospective and existing customersCreate a smooth, organized, and enjoyable vehicle-buying experience from first contact to deliveryWork collaboratively with managers, finance personnel, service teams, and colleagues to support a positive customer experienceDevelop long-term customer relationships that lead to repeat business and referralsMeet personal and team sales goals while representing Leavens Volkswagen with honesty, professionalism, and integrityWhat You BringWe are looking for someone who is personable, dependable, coachable, and motivated by helping customers.You may be a great fit if you have experience in customer service, retail, hospitality, client support, call centres, banking, insurance, service advising, or another role where you built relationships and helped people make decisions.A genuine passion for customer service and creating positive experiencesStrong communication, listening, and relationship-building skillsA friendly, professional, and trustworthy approachConfidence speaking with customers in person, over the phone, and digitallyStrong organization, attention to detail, and time-management skillsA willingness to learn, accept feedback, and continuously improveThe ability to follow up consistently and manage multiple customer conversations at onceComfort working toward goals in a fast-paced, performance-based environmentInterest in building a long-term career in automotive salesAvailability to work a flexible schedule, including evenings and SaturdaysAbility to drive a manual transmission is an assetOMVIC licence, or the ability to obtain one before startingPrevious automotive or commission-sales experience is an asset, but it is not required. We are prepared to train the right person with the right attitude, work ethic, and customer-first mindset.What We OfferCompetitive commission-based compensation with expected annual earnings of $70,000–$120,000Comprehensive training, onboarding, coaching, and ongoing mentorshipGroup benefits program, including health, dental, and long-term disability coverageRRSP matchingA supportive leadership team that wants to see you succeedA professional, collaborative, and performance-driven workplaceA newly renovated, clean, and modern facilityThe opportunity to build a meaningful career in a growing automotive groupWhy This Role Is DifferentVehicle sales is not just about selling a product—it is about helping people make an important decision. Customers remember how they were treated, how well they were listened to, and whether they felt confident in their purchase.At Leavens Volkswagen, we are looking for someone who can bring a customer-service mindset to a sales career. If you take pride in making people feel comfortable, understood, and well supported, this could be the next step for you.Leavens Automotive Group is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please indicate this in your cover letter or email.We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.Leavens Auto Group does not use Artificial Intelligence during the recruitment process.This posting is for an existing vacancy.

📌 Automotive Sales Concierge (Customer Experience & Sales) (London)
🏢 Formulafordlincoln
📍 London

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