The Customer Service Representative role is responsible for providing support to the Sales Team and providing a consistent first point of contact for clients through excellent telephone & email communications skills. Other duties may be assigned as necessary. Integrity, vision, professionalism and passion are key components of this position. Duties and Responsibilities Enter new customer data and update changes to existing accounts in the corporate database. Receive/Review & Input customer orders into computer system. Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell where product availability is limited. Communicate with client’s regarding direction, deliverables, and next steps Record all orders relating to client (excel)



Communicate with internal departments (purchasing, shipping, sales) of the business as necessary Work closely with the Production and Purchasing to answer any questions they may have concerning current and future orders Respond to customer inquiries to determine needs, provide recommendations and quotes, and assist customers with the order process. Obtain information for future contact Develop personal relationships while gaining a explicit understanding of customer's business and requirements. Provides the production team with key

📌 Customer Service Representative (Halton Hills)
🏢 Niles Steel Tank
📍 Halton Hills