Leverage Tek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.Work LocationThe successful candidate will be required to work 1 day per week in office at the customer headquarters in Ottawa.Key TasksProvide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processesDeliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmapLead development, implementation, and continuous improvement of the cybersecurity programLead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructureOversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff developmentEstablish annual performance objectives and conduct performance reviews for direct reportsOwn the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT servicesOversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity programIdentify and pursue opportunities with third-party Managed Service Providers; support contracting andprocurement processesOversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution,



and service improvementsImplement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP complianceProvide guidance on the implementation of AI initiativesDevelop and maintain positive working relationships with executive leadership and lines of businessEstablish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entitiesKey QualificationsBilingual Imperative (SISS) with valid official language test results already in hand5-10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibilitySecret security clearance (or eligibility to obtain)QualificationsBachelor's degree in Computer Science or equivalent combination of education and experienceStrong background in cybersecurity, digital transformation, and change managementExperience in a Crown corporation or federal government environmentKnowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change ManagementFamiliarity with SDLC methodologies and cloud-based infrastructureExperience with Share Point and IT service management environmentsExcellent verbal, presentation, and written communication skillsAbility to operate at both strategic and operational levelsStrong stakeholder management and relationship-building skills#J-18808-Ljbffr

📌 It/Im Manager (Quebec City)
🏢 LeverageTek Staffing Solutions
📍 Quebec City