Lead RBC Insurance digital strategy in Mississauga, combining AI-driven innovation with enterprise platform delivery across customer and advisor channels.As Senior Director, Digital Channels, you will own strategy and execution for Online Insurance and Advisor Portal platforms. You will guide digital roadmaps, improve client experiences, and support advisor productivity. The work spans RBC's proprietary technology ecosystem and Salesforce, with accountability for measurable outcomes. Success requires collaboration across Technology, Business, Digital & Data, Operations, and Product teams.Key Responsibilities: Drive multi-year roadmaps for Online Insurance and Advisor Portal platformsTranslate client needs into measurable digital platform capabilitiesLead initiatives across proprietary technology and Salesforce environmentsManage operational budgets, delivery plans, KPIs,



and status reportingCoach technical leaders and inspire developers, engineers, and specialistsRequirements: 10+ years leading digital delivery, platform engineering, or technology transformation5+ years leading technical teams delivering enterprise-scale IT solutionsExperience implementing AI-driven innovation across digital channelsExpertise across legacy, contemporary, integrated, and hybrid technology ecosystemsEnterprise financial institution or regulated industry delivery experienceShape RBC Insurance digital channels through AI innovation, Salesforce expertise, strategic leadership, and measurable customer and advisor outcomes.#J-18808-Ljbffr

📌 Senior Director Digital Channels (Mississauga)
🏢 RBC
📍 Mississauga