About the OpportunityOur client, a leading financial institution, is seeking a Senior Business Analyst/Product Owner to join a highly collaborative Agile team supporting enterprise customer-servicing communications across Canadian Personal Banking.This role leads an Agile pod that delivers critical customer communications via SMS, email, push notifications, and secure messaging. The successful candidate will act as a Product Owner while leveraging strong Business Analysis expertise to drive backlog prioritization, stakeholder engagement, sprint planning, and delivery execution.This is an excellent opportunity for someone who thrives in a fast-paced Agile environment and enjoys balancing business priorities, delivery timelines, and stakeholder expectations.Why Apply?Opportunity to work with a leading financial institutionLong-term contract with extension potentialPermanent conversion opportunity based on performanceLead an Agile pod delivering customer-facing banking solutionsCollaborative and supportive team cultureVisible initiatives impacting millions of customersTeam consists of 6 Agile podsCollaborative, supportive, and highly engaged culture2-3 weeks of onboarding and training providedWork structured around Quarterly Program Increments (PIs) and two-week sprintsRole OverviewAs the Product Owner for an Agile pod, you will be responsible for ensuring the team delivers maximum business value through customer-focused product increments. You will work closely with business stakeholders, technical teams, and leadership to manage priorities, remove blockers, and drive successful delivery outcomes.The team supports customer servicing communications such as:Security NotificationsBalance UpdatesSecure MessagesDigital Banking CommunicationsThis is primarily a Business-As-Usual (BAU) environment focused on onboarding, configuration, deployment,



and enhancement of communication capabilities rather than current feature development.Key ResponsibilitiesProduct Ownership & Agile DeliveryOwn and maintain the product backlog.Prioritize user stories based on business and customer value.Lead sprint planning, backlog refinement, story pointing, retrospectives, and other Scrum ceremonies.Define and maintain acceptance criteria.Make delivery decisions and elevate risks when required.Manage development team priorities and delivery timelines.Stakeholder ManagementPartner with business stakeholders and leadership to support product vision and roadmap execution.Communicate with stakeholders at all levels of the organization.Facilitate demos and delivery reviews.Balance competing stakeholder priorities and negotiate trade-offs.Provide regular status reporting and progress updates.Delivery & PlanningManage multiple concurrent workstreams and timelines.Monitor capacity and sprint commitments.Support release planning and deployment activities. Manage delivery dependencies, defects, and blockers.Coordinate testing, quality assurance, and business readiness activities.Participate in Scrum and Kanban ceremonies.Review performance metrics and identify opportunities for improvement.Support a culture of collaboration, innovation, transparency,



and accountability.Required QualificationsExperience5-7 years of Business Analyst and/or Product Owner experience.5-7 years of experience within Banking or Financial Services.5-7 years of Agile delivery experience.Experience working in Scrum environments.Experience with backlog management and refinement.Experience writing user stories and acceptance criteria.Experience facilitating Agile ceremonies.Experience leading stakeholder discussions and demos.Technical SkillsJIRA (5-7 years)Confluence (5-7 years)Agile Delivery MethodologiesStory PointingSprint PlanningCapacity PlanningBacklog PrioritizationSoft SkillsStrong stakeholder management capabilities.Exceptional organizational skills.Ability to manage multiple priorities simultaneously.Leadership mindset with the ability to lead an Agile pod.Strong presentation and facilitation skills.Ability to adapt quickly in a fast-paced environment.EducationUndergraduate Degree in Business, Technology, or a related field.Nice-to-Have QualificationsUnderstanding of Architectural Design concepts.SAFe Certification or experience working within Scaled Agile environments.Knowledge of APIs, endpoints, payloads, data mapping, variables, and integrations.What Makes a Successful Candidate?The ideal candidate is a strong Agile practitioner who can effectively manage approximately 30 concurrent initiatives, prioritize competing demands, communicate confidently with senior stakeholders, and keep delivery teams focused on achieving business outcomes.You are highly organized, comfortable working in a meeting-heavy environment (approximately 3 hours per day), and enjoy driving progress across multiple stakeholders and delivery teams.Interview Process1-2 rounds of virtual interviewsPanel interview possibleCamera-on interviewsApproximately 30-45 minutes per roundUse AI for HiringOur recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.#J-18808-Ljbffr

📌 Senior Product Owner (Toronto)
🏢 Kelly
📍 Toronto