General Manager - Upscale Lifestyle Hotel (Downtown Toronto)An exciting opportunity to lead a newly established, upscale lifestyle hotel in one of the most exclusive and sought-after neighbourhoods in downtown Toronto. This is the Canadian debut of an internationally recognized lifestyle hotel brand known for refined comfort, thoughtful design, and a strong connection to the local neighbourhood it calls home.The brand's culture centers on team members, engaging with guests, going above and beyond, and creating memorable, thoughtful stays. Deep relationships with local partners showcase the brand's neighbourhood expertise and deliver experiences tailored to every guest.This property is a 175+ room hotel featuring one restaurant, a street-level café, and over 3,500 sq ft of meeting space.Job OverviewAs General Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a culture of excellence, accountability, and hospitality, while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where team members feel empowered to grow and contribute, ensuring this hotel remains a destination of distinction for guests and an inspiring place to work.Salary Range: $150,000 - $170,000 annually.Duties and ResponsibilitiesLead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives,



balanced scorecard performance, and compliance with company policies and standardsOversee sales and marketing initiatives, lead and develop the executive team, and respond to guest inquiries and concernsFacilitate hotel-wide meetings and drive participation across departmentsEnsure guest and team member satisfactionMonitor and develop team member performance - particularly the executive team and department heads - including supervision, career development, scheduling, counselling, evaluations, and recognitionRecruit, interview, and train team membersOversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurementsIdentify performance, productivity, and efficiency gaps, and implement corrective measuresServe as primary liaison with hotel ownership and corporate entitiesEstablish and enforce all safety policies and procedures, ensure compliance with applicable occupational health and safety regulations, and address safety violations promptlyDetect and eliminate physical hazards and unsafe conditions; perform regular safety checks and report deficienciesEnsure proper use of required safety equipment and protective devicesThoroughly and promptly investigate all employee accidents, complete required documentation,



and follow established investigation proceduresPartner with Human Resources to identify physical job requirements for effective applicant screeningActively participate in the Health and Safety Committee and departmental accident prevention initiativesQualifications and RequirementsEducationMinimum: Bachelor's degree in Hotel Administration, Business Administration, or equivalentExperience5-10 years of general management experience in a related full-service, luxury, or resort property (requirements may vary based on property size and complexity)Must speak fluent English; additional languages are highly desirableProven ability to lead, develop, and retain high-performing teams, creating operational stability and strong employee engagementDemonstrated creativity and commercial acumen across varied revenue centersHands-on leadership style with experience managing lean teams; highly visible and engaged with both leadership and guestsProven success working collaboratively with an active, involved ownership group.OtherStrong mathematical skills, including budgeting, profit/loss concepts, percentages, and variancesStrong reading and writing abilitiesStrong problem-solving, reasoning, motivational, organizational, and training abilitiesAvailability to work nights, weekends, and/or holidays as neededWhy Join UsHealth, dental, and vision benefitsDiscounted on-site parkingDiscounted and complimentary employee mealsDiscounted hotel room nights through an international hotel groupAccess to a global hospitality training/education platformPerks and discount program accessDiscounted gym membershipEmployee engagement and appreciation events#J-18808-Ljbffr

📌 General Manager (Toronto)
🏢 RoomsRelay
📍 Toronto