Lead Service Now CSM architecture remotely, applying enterprise integration expertise and technical governance across complex platform operations.This experienced Service Now Technical Architect serves as the enterprise platform design authority. You will design custom Customer Service Management solutions, guide delivery teams, and define secure, scalable roadmaps. The work includes integrations across hybrid and cloud infrastructures using MID Servers, Service Graph Connectors, and APIs.Key Responsibilities:
Lead custom Service Now CSM solution architecture and governanceProvide technical guidance and code review standardsDesign integrations using MID Servers and Service Graph ConnectorsTranslate business requirements into technical platform roadmapsEnforce maintainable configurations and Service Now best practicesRequirements: 8+ years with Service Now or comparable enterprise platforms5+ years in Service Now architecture and technical deliveryExperience across CSM, ITSM, CMDB, or related capabilitiesKnowledge of cloud architectures, APIs, and integration frameworksExceptional stakeholder management and communication skillsApply your Service Now CSM design, integration, and governance expertise as a remote enterprise technical architect.#J-18808-Ljbffr