Lead enterprise customer support strategy at Litmus Automation in Toronto, guiding Zendesk operations and technical teams across industrial environments.As Director of Customer Support, you will shape scalable service standards for Litmus Edge and Litmus Edge Manager. You will lead support managers and technical professionals while partnering with Engineering, Product, Customer Success, and Technical Delivery. The function supports edge computing, industrial data, networking, Linux, APIs, databases, cloud platforms, and operational technology integrations.Key Responsibilities: Set global support strategy, service standards, and multi-year roadmapLead managers, team leads, analysts, and technical support engineersOwn service levels, resolution times, backlog, satisfaction, and qualityGuide critical escalations, incident communication,



and corrective actionsBuild dashboards, forecasts, knowledge management, and self-service programsRequirements: 10+ years in B2 B software, enterprise technology, or technical support5+ years leading managers and distributed support teamsExperience scaling support for complex enterprise customersTechnical fluency across Saa S or edge software and LinuxBachelor’s degree or equivalent practical experience; Toronto availability requiredDirect enterprise support performance, executive escalations, and cross-functional customer outcomes through disciplined operational leadership at Litmus.#J-18808-Ljbffr

📌 Director Of Enterprise Customer Support (Toronto)
🏢 Litmus Automation
📍 Toronto