Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.The Prospect: The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.Programs you’ll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of CareKey Responsibilities: Client Leadership & Governance Act as the primary interface with the WSIB & OWN for all operational mattersLead regular governance activities including operational updates, Monthly and Quarterly Business ReviewsProvide proactive communication on program performance, risks, and system pressuresManage issue escalation and resolution in collaboration with the clientCentral Coordination Services (CCS) Operations Oversee centralized intake, triage,



and referral allocation across the provinceEnsure workers are matched to appropriate providers based on clinical need, location, and capacityMonitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround timesCoordinate scheduling, rescheduling, and no-show management through centralized processesEnsure seamless coordination across Lifemark clinicsOversee onboarding, credentialing, and ongoing program management within clinicsIdentify gaps in geographic or service coverage and implement mitigation strategiesAct as escalation point for provider performance issues and conflict resolutionQuality Assurance & Clinical Alignment Ensure consistent application of quality assurance processes across all providersMonitor adherence to clinical pathways, documentation standards, and reporting requirementsPartner with clinical leadership to address quality gaps and identify training needsDrive consistency in service delivery across a multi-provider networkData, Reporting & Business Intelligence Oversee development and delivery of program reporting and performance dashboardsMonitor key performance indicators including return-to-work outcomes, service timelines, and provider performanceAnalyze trends and translate data into actionable insights and recommendationsEnsure standardized data collection and reporting processes across all providersSharing and socializing data insights that inform clinics and leadership on status of the programFinancial Oversight (Billing & Block Model Integrity) Oversee centralized invoicing and billing processes across all providersEnsure accuracy and compliance with WSIB block funding requirementsMonitor financial trends, variances, and potential risksPartner with internal finance teams to support audits, reconciliation,



and reportingIssue Resolution & Continuous Improvement Act as the central escalation point for operational, clinical, and system-related issuesLead root cause analysis and implement corrective actionsIdentify opportunities to improve workflows, efficiency, and service deliveryDrive continuous improvement across the program based on performance insightsWhat we’re looking for: 7–10+ years of experience in program management, healthcare operations, or large-scale service deliveryExperience managing multi-site or network-based service delivery modelsDemonstrated experience with centralized operations, intake models, or care coordination systemsProven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environmentsStrong financial and operational acumen, including experience with reporting, billing, and performance managementExperience in rehabilitation, occupational health, or disability management is considered an assetCore Competencies Strong systems thinking and operational mindsetHigh level of ownership and accountabilityData-driven decision making and analytical capabilityAbility to manage complexity and perform under pressure Effective stakeholder management and communication skillsWhat Success Looks Like Referrals are triaged and assigned efficiently across the network with minimal delaysService level agreements are consistently met across all providersThe client has clear, timely, and actionable visibility into program performanceBilling processes are accurate, compliant, and transparentTreatment clinics are aligned, high-performing, and accountableIssues are identified and resolved proactivelyInclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.Ca#J-18808-Ljbffr

📌 Program Manager, Wsib Programs, Ontario (Toronto)
🏢 Lifemark Health Group
📍 Toronto