Lead complex travel investigations through root cause analysis and data research in a manager position supporting customer issue resolution. Apply travel systems knowledge across operational challenges.The Manager, Travel Research & Analysis leads investigations involving complaints, booking issues, supplier disputes, platform defects, and operational breakdowns. This manager analyzes records, logs, transactions, and communications to determine causes and recommendations. The work coordinates Product, Technology, Operations, Supplier Management, Finance, and Customer Service teams while improving resolution consistency.Key Responsibilities:
Investigate complex complaints, booking issues, disputes,



and platform defectsAnalyze records and communications to identify root causesRecommend corrective actions and document detailed case historiesCoordinate escalated customer issue resolutions and remediationPresent trends, metrics, and recommendations to senior leadershipRequirements:
Bachelor’s degree or equivalent experience in a relevant fieldSeven or more years in travel operations or analysisExperience conducting root cause analysis and resolving complex issuesStrong analytical, problem-solving, communication, and presentation skillsProfessional spoken and written English communicationUse travel research, operational analysis, and stakeholder management to resolve complex issues and strengthen customer outcomes through Aspire Lifestyles.
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📌 Travel Operations Research Manager (Winnipeg)
🏢 International SOS group
📍 Winnipeg