Shape colleague experiences through human-centred design and AI transformation in a hybrid Senior Manager position based in Leeds, Bristol or Halifax.

As Senior Manager – Colleague Experience & Innovation at Lloyds Banking Group, you will improve People services across the colleague lifecycle. You will apply systems thinking, journey mapping, service blueprints and operating-model design. The work connects colleague needs with processes, data, technology and governance, while bringing multidisciplinary teams together.

Key Responsibilities:

- Lead end-to-end service and operating model design
- Design improved colleague journeys and future-state services
- Shape agentic service design and human-AI interactions
- Connect data,



knowledge and technology architecture
- Build service-design capability through coaching

Requirements:

- Strong human-centred design and systems-thinking experience
- Experience optimising end-to-end colleague or customer experiences
- Experience applying AI and agentic capabilities to services
- Robust facilitation and influencing skills
- Experience leading complex transformation activity

Bring service design, AI literacy and strategic influencing skills to Lloyds Banking Group’s colleague experience transformation.

📌 Senior Colleague Experience Design Manager (Halifax Regional Municipality)
🏢 Lloyds Banking Group
📍 Halifax Regional Municipality