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Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you

Job Type:Full Time

JOB SUMMARY

Reporting to the VP IFTS, this position is responsible for departmental management, conflict resolution, client facing, business development, onboarding oversight and overall P & L responsibilities.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

- Processing of documentation for the physical movement of cargo; identify discrepancies or issues.
- Meet customer expectations by suggesting process improvement and proactive measures.
- Develop and maintain an excellent working relationship with internal departments and/or vendors.
- Create, update and execute SOPs for new and existing clients.
- Understand and input applicable financial components of shipments for proper billing of customers.
- Expectations of meeting required deadlines associated with department and customer KIP & SOP.
- Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development.

Business Development

- Identify and forward upselling opportunities to manager.




- Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs.
- Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews.
- Establish and maintain personal relationships with current vendors and overseas agents.
- Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients.
- Understand current market trends in order to provide customers with market intelligence and competitive pricing.

Team Work

- Assist other team members and other IFTS offices as needed to ensure timely completion of work.
- Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving.
- Communicate client issues or changes to the next level.
- Develop knowledge of the shipping process and government regulations through cross training with other team members.

Leadership

- Facilitate client communication with the team.
- Develop the technical expertise of staff in cargo movement.
- Oversee the planning of or plan staff scheduling around work volumes and vacations.




- Motivate and coach individuals using a strategic approach toward obtaining individual/team goals and achievement.
- Recruit and terminate staff as required and coach/mentor supervisors that report into this role.
- Develop supervisors to undertake annual reviews.

KNOWLEDGE & SKILLS

- Must be a highly motivated and detail-oriented team player and dedicated to providing high quality customer service
- Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
- Proven organizational and time management skills; ability to multi-task
- Communicates effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
- A solid foundation of operating systems knowledge
- Sound Livingston solution knowledge and expertise
- Thorough understanding of P & L and budget processes to ensure profitability is maintained
- MS Office Suite skills – most importantly, Outlook, Excel, Word, and Powerpoint

WORK EXPERIENCE – MINIMUM REQUIRED

8 years of progressive experience

EDUCATION

Required: Bachelors Degree or equivalent in Logistics or Transportation

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Agility

Customer First Focus

Inclusion and Collaboration

Accountability

Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada:Livingston is an equal prospect employer and committed to creating and sustaining an inclusive environment in which all i

📌 Senior Manager, IFTS Freight (Laval)
🏢 Livingston International
📍 Laval