Salary Range: $92,960.00 To $142,960.00 Annually

Cloud Operations Lead

The total target compensation (TTC) range, including salary and target bonus, is $92,960 - $142,960. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Cloud Operations Lead to join our IT Services team We are actively seeking candidates to fill a current, open position.

Why pursue this prospect

- Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.
- Join a transforming business - we are a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.
- The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.
- Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.

What you’ll be working on

- Technical Leadership
- Provide technical guidance, mentoring, and support to Cloud Operators and system administrators.
- Foster a collaborative, high-performance, and continuous-learning culture within the operations team.
- Proactively identify, diagnose, and resolve complex technical challenges across cloud and hybrid infrastructure environments before they impact operations
- Infrastructure & Operations Management
- Oversee and coordinate the deployment, configuration, and maintenance of cloud resources (virtualization, storage, networking components, and containerization).
- Manage routine operational maintenance,



including patch management, system backups, log retention, and disaster recovery readiness.
- Direct the operational monitoring of cloud infrastructure and applications to maintain target availability, performance, and capacity metrics.
- Oversee specialized operational duties as required, ensuring overall environmental stability and production print/output queue efficiency.
- Incident, Event & Vulnerability Management
- Lead responses to complex cloud alerts, infrastructure outages, and performance degradation issues, ensuring timely resolution and root cause analysis.
- Collaborate with Production Support and Development leadership to streamline incident response, escalation pathways, and operational handoffs.
- Participate in on-call rotation for high-severity operational incidents, providing 24/7 escalation support coverage.
- Work closely with enterprise security teams to monitor security threats, enforce identity and access management (IAM) best practices, and maintain the overall security posture of the cloud footprint.
- Automation & Process Improvement
- Identify manual operational workflows and lead initiatives to automate routine tasks using scripting (Bash, Python, PowerShell) and Infrastructure as Code (IaC).
- Standardize, document, and maintain operational procedures, runbooks,



and architectural topologies for cloud infrastructure.
- Continuously evaluate operational workflows to optimize system performance, reduce cloud spend/waste, and enhance operational resilience.
- Collaborate with Development and DevOps teams to align operational readiness with CI/CD deployment pipelines.
- Technical Expertise
- Serve as a Subject Matter Expert (SME) in cloud infrastructure platforms (e.g., AWS, GCP, Azure), enterprise networking (TCP/IP, DNS, VPNs, firewalls), and operating systems (Linux/Windows).
- Conduct root cause analysis (RCA) on severe infrastructure failures, implementing long-term recurrence controls and preventive measures.
- Evaluate the interrelationships between cloud services, network topologies, and hosted applications to assess the impact of proposed infrastructure or configuration changes.
- Act as a key technical liaison between Cloud Operations, Production Support, Development, and Enterprise Security teams.
- Communicate effectively with technical and non-technical stakeholders, providing regular updates on operational performance, ongoing infrastructure projects, and incident post-mortems

What we’re looking for you to have

- 5+ years of progressive work experience in IT operations, systems administration, or cloud infrastructure environments, with demonstrated leadership experience.
- Hands-on expertise with major cloud platforms (AWS, GCP, or Azure) and container orchestration technologies (Docker, Kubernetes).
- Strong working knowledge of Linux and/or Windows server administration, enterprise networking concepts (TCP/IP, DNS, routing, firewalls), and scripting technologies (B

📌 Cloud Operations Lead (Canada)
🏢 Empire
📍 Canada