Design AI customer service integrations with Ada as a Senior Solutions Architect, using APIs, SDKs, and technical discovery expertise. Guide enterprise clients from pre-sales through launch.

As a Senior Solutions Architect, you will advise clients and deal teams while shaping deliverable solutions beyond out of the box. You will translate business goals into technical requirements, connect Ada’s AI Agent with business systems, and improve automated resolution. The work spans complex B2B sales cycles, bespoke solution design, and production delivery with engineers.

Key Responsibilities:

- Own solution architecture for complex, nonstandard customer deals
- Lead technical deep dives with business and engineering teams
- Connect Ada’s AI Agent to client systems and data




- Design POCs and drive bespoke solutions into production
- Advise Customer Success on strategic account solutions

Requirements:

- Six or more years in customer-facing technical roles
- Experience with REST APIs, webhooks, SDKs, and event-driven patterns
- Technical leadership across complex B2B sales cycles
- Experience with CRM and contact centre platforms
- Hands-on Python or JavaScript, AWS, and coding agents

Apply your AI agent, integration architecture, and client advisory expertise to Ada’s enterprise customer service solutions.

📌 Senior AI Solutions Architect (Toronto)
🏢 Software Directory
📍 Toronto