Work Location: Montreal, Quebec, Canada (Hybrid)

- Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
- Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
- Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Role Description

Job Title: Program Manager

Work Location: Montreal, Quebec, Canada (Hybrid)

Role Summary

- Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
- Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
- Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise

Key Responsibilities

- Develop a comprehensive understanding of
- End-to-end business processes
- Solution behaviour
- System integrations
- Data flows across systems
- Business to system process mapping
- Solution dependencies
- Understand not only how data moves through the solution, but why it moves that way enabling technical concepts to be explained in business-friendly terminology
- Serve as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholders




- Provide business input into environment strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planning
- Support release planning and coordination by explaining release scope timing changes dependencies and business impact
- Review technical prerelease, post release documentation, and translate it into actionable business guidance
- Support demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration proves
- Understand batch cycle timings and dependencies particularly their effect on data availability and viable testing windows
- Advise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movement
- Provide business risk input into nonfunctional testing covering areas such as performance security and disaster recovery
- Advise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementation




- Help clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readiness
- Collaborate closely with Project Management Business Analysts Technical Architects Developers and QA Analysts
- Communicate confidently with business technical and executive level stakeholders

Experience Qualifications

- Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience
- 7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementations
- Workers Compensation or broader insurance experience is strongly preferred

Strong understanding of business processes combined with working knowledge of

- System integrations and data flows
- Release cycles
- Environment strategies
- Batch processing
- Integration testing
- Nonfunctional testing
- Does not require deep hands-on coding or technical configuration expertise
- Excellent written verbal presentation facilitation and client facing communication skills
- Proficiency with Microsoft Word Excel and Outlook
- AI Expectations
- Experience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysis
- Ability to identify and advise clients on practical opportunities for applying AI within their own testing and quality processes

Other Details

Vacancy Type: New Vacancy

Advantages/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):

Benefits And Perks

- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Shor

📌 Program Manager (Quebec City)
🏢 LTM
📍 Quebec City