Reference No. R2875231

Position Title: Digital Technology Enterprise Delivery Lead – North America
Department: Tech Enterprise Delivery NAM
Location: Toronto, ON - Hybrid - 3 days per week onsite - required.

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About Sanofi

We’re an R&D-driven;, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and creative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

1. Enterprise Technology Delivery & Orchestration

- Lead and orchestrate end-to-end execution of Digital Technology delivery across assigned NAM Canada markets, translating business priorities into integrated technology outcomes.
- Serve as the primary integration point across Product, Service, Infrastructure, Workplace, Security, and Digital Business teams to ensure coherent delivery against market needs.
- Identify and proactively manage cross-functional dependencies, delivery risks, and escalation paths to protect business-critical technology outcomes.
- Drive accountability for technology readiness in support of major business events, site changes, and strategic transitions across Canada.

2. Business Partnership & Strategic Alignment

- Act as the trusted Digital Technology partner to senior business leaders, GBUs, Global Functions,



and market stakeholders across Canada.
- Build and sustain strong relationships with Digital Business teams, translating business strategy and priorities into clear technology demand and delivery commitments.
- Represent NAM Enterprise Delivery with senior stakeholders, including executive-level reporting on portfolio status, service performance, and risk posture.
- Manage expectations and provide consistent, structured communication on technology delivery Progress, milestones, and outcomes.

3. Portfolio, Demand & Delivery Governance

- Support governance of the NAM Digital Technology portfolio — providing visibility into business demand, delivery commitments, dependencies, resource requirements, risks, and expected outcomes.
- Maintain a structured demand pipeline and ensure alignment between business requests and available Digital Technology capacity.
- Support investment prioritization, project intake, and delivery sequencing decisions in coordination with NAM and global stakeholders.
- Track and report portfolio health, elevate delivery risks proactively, and maintain governance artifacts in line with TED standards.

4. Technology Service Performance & Employee Experience





- Monitor health and performance of Digital Technology products and services impacting assigned NAM markets; drive resolution of service issues and chronic performance gaps.
- Champion the end-to-end employee technology experience, partnering with DEX, Service Desk, and Workplace teams to identify friction and drive measurable improvement.
- Leverage data, user feedback, and XLA/DEX metrics to surface insights and prioritize experience improvements.
- Ensure service transitions, product launches, and technology changes are managed with business readiness and user adoption in mind.

5. Strategic Programs, M&A; & Business Continuity

- Provide Enterprise Delivery leadership for high-impact business and technology initiatives — including M&A; integration, site expansions, business unit transformations, and large-scale technology deployments across Canada.
- Identify, assess, and manage technology risks with respect to business continuity and operational resilience across assigned markets.
- Coordinate with risk, security, and infrastructure teams to ensure NAM Canada technology environments meet resilience, compliance, and regulatory requirements.
- Lead or support crisis and major incident response for technology events impacting NAM Canada business operations.

6. Strategic Partner & Vendor Management

- Partner with internal service owners and strategic external providers to ensure technology delivery and operational commitments consistently meet NAM business expectations.
- Monitor partner performance against SLAs and contractual commitments; elevate issues and drive corrective action plans where required.Support vendor governance activities including performance reviews, contract renewals, and partner development initiative

📌 Digital Technology Enterprise Delivery Lead – North America (Toronto)
🏢 Sanofi Group
📍 Toronto