Lead Air Canada terminal operations through safety-first leadership, customer service excellence, and effective daily coordination across airport sectors. Work occurs in 24-hour airport facilities, including weekends and holidays.

As Airport Operations Manager - Terminal, you will direct complex day-of activities across check-in counters, boarding gates, and checkpoint areas. You will coach unionized IAMAW and Unifor team members, support development, and build trust. The position also manages disruptions, emergencies, customer concerns, and operational irregularities while protecting safety and punctuality.

Key Responsibilities:

- Lead daily airport activities across assigned terminal sectors
- Coach unionized employees and support team development




- Ensure compliance with safety protocols and SOPs
- Manage delays, emergencies, disruptions, and passenger concerns
- Conduct incident investigations and accurate reporting

Requirements:

- Post-secondary diploma or equivalent operational experience
- At least two years of leadership experience
- Strong leadership, coaching, and team management skills
- Ability to work airport shifts, weekends, and holidays
- Ability to obtain and maintain a RAIC

Apply terminal operations leadership, safety judgment, and customer focus while representing Air Canada across the airport.

📌 Air Canada Terminal Operations Manager (Dorval)
🏢 Air Canada
📍 Dorval