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This position, which is part of the AI and Commercial Automation Laboratory team - Revenue Management, aims to support the delivery, development and ongoing operation of automated and AI-based solutions intended for Revenue Management and Commercial Affairs professionals. The successful candidate performs analyses, develops assigned automation solutions, and participates in the monitoring, testing and maintenance of the Revenue Management System (PROS RMA), in accordance with operational requirements and established priorities.

Responsibilities:

- Commercial Automation
- Contribute to the delivery of automation and AI initiatives by gathering requirements, coordinating input data, collaborating with internal and third-party partners, monitoring development and implementation activities, and escalating risks and issues as appropriate.
- Contribute to the definition and monitoring of key performance indicators, reports and dashboards used to evaluate revenue benefits, adoption, forecast accuracy, user workflows and other relevant outcomes related to automation and AI solutions.
- Maintain a solid understanding of the various tools and systems used within Revenue Management involving automation, whether developed internally or provided by third parties.
- Help identify automation opportunities; ensure the development and maintenance of assigned automated solutions, in accordance with defined business requirements, technical standards and project priorities.
- Perform detailed analyses of defined business issues,



summarize findings and impacts, and develop options for review with the Specialist - Artificial Intelligence Laboratories - Revenue Management. Keep abreast of new developments in automation and AI, both in the industry (particularly in the airline sector) and in academia.
- Adjust assigned priorities based on production issues or other major challenges, in collaboration with the Specialist - Artificial Intelligence Laboratories - Revenue Management.
- Participate in the evaluation, testing and implementation of new tools and system modifications by performing assigned analyses, test cases and documentation. Prepare analyses, progress reports and supporting documents for relevant forums, and participate in meetings as needed.
- Provide new and refresher training to new and current members of the Revenue Management team as new automation and AI updates and projects become available.

- Revenue Management System Support

- Perform preliminary analysis and provide support when issues arise related to RMA systems, log findings and communicate relevant updates through established escalation channels.
- Ensure the development and maintenance of automated tools, emails, dashboards and reports assigned to them that are used to facilitate the monitoring of RMA systems and processes. Acquire a solid understanding of how RMA systems work,



including the various data sources and their relevance in the end-to-end process.
- Create reports to monitor the daily overall status of RMA systems using several of our key performance indicators, including daily fares, bid prices, demand, availability, etc.
- Monitor the quality of raw input and output data of forecasting, optimization and availability systems, identify anomalies and escalation findings through established channels.
- Support the planning and validation of system upgrades, including conducting pre-implementation test cases and post-implementation health checks.
- Collaborate with the PROS system, Revenue Management, and Application Development and Maintenance teams to facilitate effective system monitoring, and perform analysis or updates in relevant forums upon request.
- Provide existing training materials and user guides to new and current members of the Revenue Management team as current features become available in our revenue management systems.

Qualifications

- Master's degree in mathematics, statistics, computer science, economics, operations research, engineering or the equivalent.
- Three years of relevant experience in revenue management, analytics, automation, systems support, or a related field. Proven experience in a revenue management environment in an origin and destination context (PROS RMA or equivalent).
- Excellent design, analysis and problem-solving skills
- Ability to synthesize analytical and business information, formulate solutions and recommendations, and present results in clear terms.
- Strong interpersonal and communication skills; ability to clearly explain technical or analyti

📌 Analyst - Commercial Automation and Systems (Dorval)
🏢 Air Canada
📍 Dorval