Drive enterprise adoption and measurable customer value at CoLab through engineering workflow expertise and executive engagement. Travel onsite at least 25%.
As a Customer Value Manager, you will guide complex global customers from onboarding through value realization. You will understand engineering workflows, connect them to CoLab, and lead transformation plans. The work spans customer success, strategic consulting, enterprise account management, and technical enablement.
Key Responsibilities:
- Research customers and present tailored onboarding plans
- Build customer value plans tied to business goals
- Consult on engineering workflows and configure CoLab
- Train stakeholders and drive adoption through change management
- Quantify value and present Quarterly Partnership Reviews
Requirements:
- Seven or more years in Customer Success, consulting, or enterprise account management
- Engineering background or equivalent product development experience
- Success driving enterprise transformation across global Fortune 1000 accounts
- Solid executive presence, communication, and critical thinking
- Willingness to travel up to 25% of the time
Use engineering credibility, analytical rigor, and customer leadership to deliver adoption and measurable outcomes for CoLab customers.
📌 Enterprise Customer Value Manager (St. John's)
🏢 CoLab Software
📍 St. John's
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