Lead secure airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands.

As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns.

Key Responsibilities:

- Lead daily operations across gates, counters, and checkpoints
- Supervise unionized employees and reinforce accountable task completion
- Monitor safety, SOP adherence, and On-Time Performance




- Resolve disruptions, emergencies, delays, and passenger concerns
- Conduct incident investigations, audits, and corrective actions

Requirements:

- Post-secondary diploma or equivalent operations experience
- At least two years in leadership or equivalent experience
- Strong communication, interpersonal, and team management skills
- Availability for 24-hour operations, shifts, weekends, and holidays
- Ability to obtain and maintain a Restricted Area Identity Card

Bring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.

📌 Airport Operations Manager In-Terminal (Dorval)
🏢 Air Canada
📍 Dorval