Job Title

Advisor, Communication Operations

Job Category

M&P; - AAPS

Job Profile

AAPS Salaried - Security, Level A

Job Family Group

Staff - Non Union

Department

Campus Security | Safety & Risk Services | VP Finance and Operations

Compensation Range

$7,158.42 - $10,292.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Job End Date

Ongoing

Posting End Date

November 2, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Company Culture

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Advisor, Communication Operations is responsible for the day to day management of the Communication Operations team, including, coaching, performance oversight, general staff supervision, hiring and supporting with staffing needs. The role provides leadership and mentorship to ensure a high standard of service delivery and adherence to established protocols. The position is responsible for auditing and improving operational processes and procedures, internal systems and controls.



The Advisor collaborates with departmental stakeholders to identify opportunities to streamline workflows, enhance system efficiency, support the optimization of security related technologies and ultimately develop relevant departmental policies to ensure alignment with the university business continuity planning requirements. This role is accountable for maintaining operational readiness, service consistency, and implementation of process improvement initiatives supporting UBC Community Safety goals. The Advisor supports the Systems and Infrastructure team and works closely with the Manager, Systems and Compliance on matters related to system workflows, technology processes, and operational alignment.

Organizational Status

The Advisor, Communication Operations reports to the Senior Manager, Community Safety Operations and works closely with the UBC Community Safety leadership, as well as internal and external partners. The role exercises independent qualified judgement in operational, administrative, and system level decision-making that directly influences campus wide safety and security workflows.

Work Performed

Team Leadership

- Oversees all operations and administrative functions of the Communication Operations Team
- Develops,



communicates and implements administrative and operational strategies to support the goals of the department
- Oversees the supervision and operational management of Communication Operations staff
- Responsible for overall recruitment, revision of job description and staff duties, discipline and termination of communication operations staff, and ensuring adherence to relevant legislation affecting the workplace (e.g. Employment Standards, Human Rights Code) and the provision of the collective agreement
- Regularly consults with and provides operational expertise to the university and department, and external agencies
- Coordinates overall delivery of Communications Operations Centre services, responding to changing circumstances and monitoring client satisfaction.

Compliance Support

- Develop frameworks and controls to ensure compliance with UBC policies, FIPPA, regulatory requirements, and industry standards related to communications and dispatch functions.
- Support audits and compliance programs, ensuring protocol adherence for CCTV use, radio communication, and emergency response procedures.
- Conduct regular risk assessments related to communication processes and technologies, identifying vulnerabilities and areas for improvement.
- Ensure all documentation and records related to communications and dispatch operations are accurate and meet compliance standards.
- Oversees the UBC Policy SC16 Safety and Security Camera operator audit program.

Systems Projects and Innovation

- Works with IT and system administrators to identify gaps in radio, alarm, access control, and dispatch technologies, and recommends upgrades.
- Collaborate with the UBC Community Safety - Applications Specialist to optimize com

📌 Advisor, Communication Operations (Metro Vancouver)
🏢 University of British Columbia
📍 Metro Vancouver