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Bilingual Product Support Representative – Contact Center

Location: Moncton, NB
Job Type: Full-Time

Job Overview

We are seeking a customer-focused and detail-oriented Bilingual Product Support Representative to join a growing Contact Center team in Moncton, New Brunswick. This role is ideal for someone who enjoys assisting customers, resolving product-related inquiries, and delivering exceptional service in a fast-paced environment.

The successful candidate must be fluent in both French and English and comfortable handling customer inquiries across multiple communication channels while managing several systems simultaneously.

Key Responsibilities

- Respond to customer inquiries regarding parts availability, pricing, and product information via phone, email, and text.
- Deliver excellent customer service by understanding customer needs and providing appropriate recommendations.
- Process parts orders accurately and efficiently to ensure timely fulfillment.
- Verify inventory availability and shipping timelines to manage customer expectations.
- Collaborate with field staff to resolve parts-related questions and product issues.
- Navigate multiple internal applications and third-party systems to manage customer requests efficiently.
- Work collaboratively with team members to maintain high customer satisfaction.
- Meet or exceed established key performance indicators (KPIs).
- Perform additional duties as assigned.





Qualifications and Skills

- Fluency in both French and English is mandatory.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- High attention to detail, especially when processing orders.
- Ability to multitask and navigate multiple computer systems simultaneously.
- Comfortable working in a fast-paced, team-oriented environment.
- Flexibility to work various shifts in a 24/7 contact center.
- Previous inbound call center or customer support experience is considered an asset.

What We Offer

- Competitive compensation based on skills and experience.
- On-the-job training and continuous learning opportunities.
- Growth opportunities and advancement opportunities.
- Comprehensive benefits, including health and dental coverage.
- Pension and RRSP programs.
- A collaborative work environment that values teamwork and initiative.

Apply Today!

If you are fluent in French and English, passionate about customer service, and ready to take the next step in your career, we encourage you to apply!

Join a growing team where your communication skills, attention to detail, and commitment to customer satisfaction will make a difference.

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Bilingual Product Support Representative - Contact Center (Moncton)
🏢 Glocal RPO
📍 Moncton