IPOSITION TYPE: Full-time, hybrid, temporary position (maternity leave coverage)

POSITION OVERVIEW

As the Events Manager, you are the primary liaison between clients and internal teams. You will manage the full event cycle from initial inquiry and proposal through to contract, execution, and post-event follow-up. The Events Manager balances sales goals with operational excellence, ensuring each event aligns with brand standards, delivers on guest expectations, and supports overall business objectives. Success in this role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to create memorable, well-executed events that keep clients returning.

SKILLS AND QUALIFICATIONS

- Minimum 2 years of experience in a hospitality management position, sales position, or similar
- Excellent written and verbal communication skills
- Proven knowledge and execution of successful development strategies
- Adaptable to work effectively in a diverse and ever-changing working environment
- High level of organization and attention to detail
- Strong analytical thinking skills
- Proficiency required in Tripleseat (event CRM), Lightspeed (POS), OpenTable (reservations), and Google Workspace (Gmail, Calendar, Sheets, Docs)
- Comfortable pulling and interpreting reports across multiple systems to inform sales and staffing decisions
- Excellent interpersonal skills
- Proven critical thinking, strategic problem solving, and conflict resolution skills to assure project success
- Confident on the phone and in person with prospective clients, including cold outreach
- Basic understanding of food and beverage costing and how event pricing affects margin
- Comfortable working evenings and weekends as event schedules require

DUTIES & RESPONSIBILITIES

- Create a fun, comfortable environment for staff and guests to ensure an excellent experience for all




- Manage all reservations and group booking inquiries that require a formal contract
- Create and adjust contracts for all party bookings, ensuring they align with guest needs and expectations while following company policy and procedure
- Onsite point of contact for events while in the building
- Liaison between guests and management as needed
- Book and host all store tours for clients interested in booking the space
- Manage the Community App (direct text line for customers) promptly and accurately
- Manage the CRM platform (Tripleseat), including reporting and analytics
- Track all event deposits and payments
- Maintain a client database in Tripleseat, tracking communications, preferences, and event history for personalized service
- Track conversion rates from inquiries to bookings, identifying trends and areas to improve
- Use Lightspeed to reconcile event orders and pricing against contracts
- Manage OpenTable for reservation flow and group seating around booked events
- Provide post-event feedback summaries, noting successes and areas for improvement for continuous growth as required
- Proactively prospect and follow up with potential clients to drive new group sales and repeat business
- Conduct outbound sales calls, emails, and networking to promote the venue as an event destination
- Build and maintain strong relationships with corporate partners, community groups, and event planners
- Identify seasonal and local opportunities (holidays, community events,



corporate calendars) to proactively pitch bookings
- Other sales driving activities as assigned
- Review upcoming event logistics with managers in weekly meetings
- Assist with game card set up for reservations
- Effectively and proactively communicate with all departments and management regarding reservation needs (staffing, last-minute contract changes, special requests, etc.) within a reasonable time frame
- Other administrative duties as assigned
- CRM / booking-history tracking: maintain a running log (client, event type, spend, date, satisfaction notes) so past corporate clients and wedding parties are flagged for proactive follow-up ahead of anniversaries, year-end planning cycles, or renewal windows — rather than relying on inbound re-contact.
- Post-event touchpoint: standardize a debrief/thank-you contact within 1–2 weeks of every event paired with a satisfaction check that doubles as a soft re-booking prompt for next year's event or referral ask.
- Corporate loyalty incentive: create a tiered perk for repeat corporate clients (e.g., a room-rental credit or menu upgrade on their 2nd+ booking in a rolling 12-month period)
- Preferred-date holds for past clients: give repeat clients first right of refusal on peak dates before opening those dates to new inquiries
- Referral pathway: formalize a referral ask at the post-event touchpoint stage, since past wedding/corporate clients are a natural source of warm net-recent leads that still count toward growth targets without full-funnel prospecting cost.

Pay: $20.00-$25.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

- Discounted or free food

Experience:

- Restaurant: 3 years (required)
- Event planning: 2 years (required)

Location:

- Calgary, AB T2R 0A4 (required)

Work Location: In person

📌 Events Manager (Calgary)
🏢 Salt and Brick YYC
📍 Calgary