Sales Generation: Meet personal and store sales goals

- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques

to maximize sales

- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends

Customer Service: Ensure all associates provide the highest level of customer service

- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their

client books

- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective

merchandise).

Operations:

- Collaborate with store manager in areas of risk management, physical security, store cash controls, and

inventory management

- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures including:



bank deposits, safe funds, petty cash

Merchandising/Visual: Assist in the implementation and maintenance of all merchandising/ visual directives

- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal

Human Resources:

- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are qualified, reflective of the brand image and adhered to at all times

DIRECT REPORTS

Direct reports: Sales Supervisors, Sales Associates

WORK EXPERIENCE

Minimum 3 years retail experience with 1-2 years specialty management

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off
- Store discount

Work Location: In person

📌 Assistant Manager - Michael Kors, Toronto Premium Outlet (ON) Canada (Halton Hills)
🏢 Michael Kors
📍 Halton Hills