About the Role

MC Business Technology Consulting Group Inc. is seeking an experienced and motivated IT Manager / Senior IT Specialist to join our growing team. This leadership-focused role combines hands-on technical expertise with strategic oversight, providing an opportunity to lead complex client engagements while contributing to the growth and evolution of our managed services practice.

The successful candidate will serve as a trusted advisor for our clients' Microsoft 365, cloud, infrastructure, and cybersecurity environments, leading projects, resolving advanced technical challenges, and mentoring technical staff. This role is ideal for a self-driven professional who takes ownership of outcomes, excels at building strong client relationships, and is passionate about delivering exceptional technology solutions.

In addition, the successful candidate will be responsible for developing and executing the strategic direction of the Managed Services and IT Operations function. This includes overseeing multiple client environments, ensuring infrastructure, networks, cloud services, and cybersecurity solutions are delivered securely, efficiently, and consistently. The role will drive the ongoing enhancement of technology platforms, operational processes, and service delivery standards while maintaining a strong focus on client satisfaction, operational excellence, scalability, and business growth.

As a key member of the leadership team, the successful candidate will help shape the future of our managed services offering, ensuring that technology solutions align with both organizational objectives and client business needs.

Our Core Values

Customer Focus

We measure our success by the success of our clients. We are committed to delivering exceptional service, fostering trusted partnerships, and providing technology solutions that help our clients achieve their business objectives.

Integrity

We operate with honesty, accountability, transparency, and professionalism in every interaction. Trust is the foundation of our relationships with clients, colleagues, partners, and the communities we serve.

People

Our people are our greatest asset. We foster a culture of respect, collaboration, continuous learning, and professional growth, while valuing the contributions of employees, clients, vendors, and the broader community.

Excellence

We are committed to the highest standards of quality in everything we do. Through technical expertise, innovation, and attention to detail, we continuously strive to exceed expectations and deliver exceptional results.

Security & Responsibility

We are entrusted with critical business systems and data. We prioritize security, reliability, compliance, and responsible stewardship while maintaining a safe, supportive, and inclusive work workplace for our team and clients.

What You'll Do

· Develop and execute IT strategies, policies, and initiatives that align with organizational goals and support the growth of managed services.

· Provide leadership, mentorship, and day-to-day oversight to technical staff, fostering a culture of accountability, collaboration, and continuous improvement.

· Oversee service desk operations, ensuring tickets are managed, documented, and resolved efficiently while maintaining high levels of client satisfaction.

· Ensure the security, integrity, availability, and performance of internal and client technology systems, networks, and data.

· Lead technical projects from planning through implementation and completion, including migrations, deployments, upgrades, and system integrations.

· Design, implement, manage, and support technology solutions across diverse client environments.





· Configure and maintain Microsoft 365 environments, including security policies, identity and access management, compliance controls, and threat protection.

Provide cybersecurity consulting, risk assessment, and remediation guidance, while recommending and deploying security solutions that align with industry best practices.

· Design, implement, and manage networking solutions, including VPNs, remote access technologies, SASE, SD-WAN, firewalls, and cloud connectivity services.

· Troubleshoot and coordinate the resolution of complex hardware, software, infrastructure, and network issues through to successful remediation.

· Research, analyze, and resolve advanced technical challenges, including emerging or non-standard issues requiring creative problem-solving.

· Deliver onsite and remote technical support to clients, ensuring a professional and positive customer experience.

· Prepare clear, professional documentation, technical assessments, reports, proposals, and recommendations for clients and leadership.

· Serve as a trusted advisor and primary technical point of contact for clients, building strong relationships and helping guide their technology strategy.

· Drive continuous improvement of operational processes, service delivery standards, and technology platforms to enhance efficiency, scalability, and client outcomes.

· Represent MC Business Technology Consulting Group Inc. at networking events, trade shows, seminars, and other industry events (some may be held after-hours).

· Recommend solutions tailored to the needs of clients and prospective clients while aligning with industry best practices.

Required Experience & Qualifications

- Proven experience designing, implementing, managing, and supporting cloud platforms and services, including Microsoft 365, Microsoft Azure, Google Workspace, and AWS.
- Strong project management experience, with the ability to successfully lead technical initiatives from planning and design through implementation and support.
- Demonstrated experience in IT infrastructure administration, security management, and operational leadership.
- Extensive cybersecurity consulting, implementation, and risk remediation experience, including security best practices, compliance, and governance frameworks.
- Advanced networking expertise, including the design, deployment, and management of VPNs, SASE, SD-WAN, VLANs, firewalls, and secure remote access solutions.
- Hands-on experience deploying, configuring, and managing cybersecurity tools and technologies, including endpoint protection, threat detection, identity management, and security monitoring solutions.
- Strong experience troubleshooting and resolving hardware, software, infrastructure, and network-related issues.
- Exceptional analytical, troubleshooting, and problem-solving skills, with the ability to investigate complex technical challenges and develop effective solutions.
- Experience managing service desk operations, ticketing systems, escalation processes, and service delivery metrics.
- Proven ability to lead, mentor, supervise, and develop technical teams in a client-focused environment.
- Highly skilled in researching, diagnosing, and resolving complex technical issues, including emerging technologies and non-standard scenarios.
- Strong verbal and written communication skills,



with the ability to present technical concepts and recommendations to clients, stakeholders, and team members.
- Experience working within a Managed Services Provider (MSP) environment is considered a strong asset.

Preferred Leadership Requirements

- Previous supervisory, team lead, or IT management experience.
- Demonstrated ability to balance strategic planning with hands-on technical responsibilities.
- Strong client relationship management and consulting experience.
- Proven track record of driving operational improvements, standardization, and service excellence across multiple client environments.

Skills and Qualities

· Strategic planning and IT operations management

· Leadership, team development, and staff mentoring

· Managed Services Provider (MSP) operations and service delivery

· Project management and implementation oversight

· Microsoft 365 and cloud platform administration

· Cybersecurity strategy, governance, and risk management

· Network architecture, design, and security

· Vendor and technology partner management

· Process improvement and operational efficiency

· Technical documentation and report writing

· Budget planning and resource management

· Client relationship management and technology consulting

· Incident response and escalation management

· Regulatory compliance and IT governance

· Business continuity and disaster recovery planning

Personal Qualities

· Strong leadership presence with the ability to motivate and develop teams

· Exceptional customer service and relationship-building skills

· Self-motivated and able to work independently with minimal supervision

· Accountable and results-driven with a strong sense of ownership

· Excellent communication and interpersonal skills

· Professional, ethical, and committed to delivering high-quality work

· Highly organized with strong time-management skills

· Adaptable and comfortable working in a fast-paced, changing environment

· Strategic thinker with the ability to align technology initiatives with business objectives

· Strong problem-solver capable of making sound decisions under pressure

· Proactive mindset with a focus on continuous improvement

· Collaborative approach to working with clients, vendors, and internal teams

· Strong attention to detail while maintaining a big-picture perspective

· Passion for technology, innovation, and lifelong learning

Nice to Have

· Experience working in an MSP environment

· Microsoft certifications (MS-102, AZ-104, SC-300, SC-100, etc.)

· CISSP, CISM, Security+, or similar security certifications

· ITIL Foundation or Service Management certification

· Experience with industry related tools

· Experience managing Azure, AWS, or hybrid cloud environments

Other Requirements

· MUST have own reliable transportation and willing to travel to client locations when needed.

· MUST obtain and submit a Criminal Records check at your expense

What We Offer

- Salary range: 68,000 to 80,000 based on experience
- Benefits: Comprehensive Benefit Plan
- 5 Paid Sick Days per calendar year
- Career development and certification support
- Opportunity to grow with the company

How to Apply

Send your resume and a brief cover letter to [email protected] with the subject line "IT Manager." Please include examples of M365 or security projects you've led.

MC Tech Consulting is an equal opportunity employer. We welcome applications from all qualified candidates and will accommodate needs during the recruitment process on request.

Pay: $68,000.00-$80,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Manager/Team Leader (St. Thomas)
🏢 MC Business Technology Consulting Group
📍 St. Thomas