Job Title: Medical Office Assistant (MOA)

Job Type: Full-Time, In-Person
Pay: $18.00–$20.00 per hour

Our clinic is dedicated to providing quality, patient-centered healthcare in a welcoming and professional environment. We are committed to delivering efficient clinic operations, compassionate patient service, and collaborative care.

We are seeking a motivated, organized, and patient-focused Medical Office Assistant (MOA) to join our growing team and support the daily operations of our clinic.

Job Summary

The Medical Office Assistant will be responsible for patient reception, appointment scheduling, electronic medical record management, administrative support, and assisting with medical billing and clinic operations. An ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work efficiently in a quick-paced dynamic healthcare setting.

Key Responsibilities

- Greet patients, manage check-ins, and provide friendly and professional customer service.
- Schedule, confirm, and manage patient appointments.
- Answer phone calls and respond to patient inquiries in a courteous and timely manner.
- Manage incoming and outgoing faxes, emails, referrals, and medical correspondence.
- Maintain accurate and up-to-date electronic medical records (EMR).
- Scan, upload, and organize patient documents while maintaining confidentiality.
- Assist with medical billing, invoicing, payment processing, and other financial administrative tasks.
- Support physicians with daily administrative and clinical tasks as required.




- Assist with measuring and recording patient vital signs when appropriately trained and authorized.
- Maintain an organized reception area and ensure office supplies are adequately stocked.
- Follow clinic policies, privacy regulations, and established administrative procedures.
- Perform other related duties to support the smooth operation of the clinic.

Qualifications and Requirements

- Experience working in a family medicine clinic, walk-in clinic, or other healthcare setting is an asset.
- Familiarity with electronic medical record (EMR) systems, medical terminology, appointment scheduling, basic triage is preferred
- Strong verbal and written communication skills in English.
- Excellent organizational, multitasking, and time-management skills.
- Professional, courteous, and patient-focused approach.
- Ability to work independently and collaboratively with physicians and other healthcare professionals.
- Strong attention to detail and commitment to patient confidentiality.
- Flexibility to work according to clinic operating hours.
- Willingness to learn and follow new systems and procedures.

Compensation and Benefits

- Hourly Pay: $18.00–$20.00, based on experience and qualifications.
- Training and Development: Opportunities to develop additional healthcare administrative skills.
- Work Environment: Supportive and collaborative team environment in a modern medical facility.

****MUST BE FLEXIBLE FOR WORK SCHEDULE*********

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Medical Office Assistant (St. Catharines)
🏢 Medical Consultancy
📍 St. Catharines