Overview

Join our dynamic finance team as an Accounts Receivable Administrator. We are looking for a motivated, results-driven individual who is comfortable working in a fast-paced, high-volume collections environment.

This position requires someone who can confidently manage a large portfolio of customer accounts, make a high volume of outbound collection calls each day, consistently work toward and achieve defined KPIs and collection targets, and effectively manage multiple priorities at the same time.

Previous experience in the Fire and Life Safety industry is considered an asset, but is not required.

Previous experience with Jonas Software is considered an asset, but is not required.

Duties

- Manage a high-volume portfolio of accounts receivable and outstanding customer balances.
- Make a high volume of outbound collection calls daily while maintaining professional and effective customer communication.
- Consistently work toward and achieve daily, weekly, and monthly KPIs and collection targets.
- Follow up on overdue accounts through phone and email, with a strong focus on obtaining payment commitments and resolving outstanding balances.
- Prioritize accounts based on aging, balance, urgency, and likelihood of collection.
- Follow accounts receivable processes including invoice distribution, payment processing, account reconciliation, and account maintenance using Jonas software.
- Reconcile customer accounts and investigate discrepancies, short payments, missing payments, and billing issues.
- Maintain detailed and accurate collection notes, payment promises, customer correspondence, and account information.
- Effectively multitask between collection calls, emails, account research, reconciliations, disputes, and administrative responsibilities.
- Collaborate with Sales, Operations, Management,



and Executive Directors to resolve customer account and billing issues.
- Provide professional customer service while maintaining a firm and consistent approach to collecting outstanding balances.
- Prepare and review aging reports, account analyses, collection results, and other AR reporting as required.
- Escalate problematic or high-risk accounts appropriately and in a timely manner.

Skills & Qualifications

Success in this position will be strongly measured by performance, productivity, and results.

- Proven ability to meet or exceed KPIs, collection targets, and productivity expectations.
- Comfortable making a high volume of collection calls throughout the day.
- Strong time-management and multitasking skills, with the ability to manage competing priorities and deadlines.
- Ability to independently organize and prioritize a large customer portfolio.
- Strong collections, negotiation, and problem-solving skills.
- Confident and professional telephone manner with the ability to handle difficult collection conversations.
- Persistent and results-oriented while maintaining professionalism and positive customer relationships.
- Strong understanding of accounts receivable, account reconciliation, aging, and collection processes.
- Excellent attention to detail and accurate data-entry skills.
- Strong analytical skills with the ability to identify account discrepancies and determine appropriate next steps.




- Comfortable working in a fast-paced, deadline-driven and performance-focused environment.
- Experience with accounting or ERP software such as Jonas, QuickBooks, Sage, PeopleSoft, or similar systems.
- Strong written and verbal communication skills.
- Ability to work independently while also collaborating effectively with other departments.
- Experience within the Fire and Life Safety industry is an asset, but not a requirement.

What We're Looking For

We are looking for someone who does not simply process accounts. We need someone who actively drives collections and takes ownership of results.

- Is motivated by goals and measurable KPIs.
- Can maintain a high daily call volume.
- Knows how to prioritize their day without constant direction.
- Can comfortably multitask in a busy AR environment.
- Takes ownership of their assigned accounts.
- Follows up consistently and does not allow accounts to fall through the cracks.
- Is comfortable having difficult but professional payment conversations.
- Understands the importance of cash flow and timely collections.
- Works well under pressure and can adjust priorities as circumstances change.
- Brings a professional, positive, and accountable attitude to the team.

Why Join Us?

This is an excellent opportunity for an experienced AR qualified or collector who enjoys a busy, goal-oriented environment and wants their performance to have a direct impact on the organization.

If you are organized, confident on the phone, motivated by achieving targets, and capable of balancing a high volume of accounts and responsibilities, we would like to hear from you.

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

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