POSITION SUMMARY

The Human Resources Business Partner (HRBP), Hospitality, provides strategic and operational HR support to hospitality leaders and teams. The role partners with management to support workforce planning, recruitment, employee relations, performance management, employee engagement, and organizational effectiveness while ensuring compliance with employment legislation and internal policies.

KEY RESPONSIBILITIES

- Serve as the primary HR contact for the Hospitality Division, providing proactive and practical HR support aligned with operational and business objectives.
- Partner with hospitality leaders on workforce planning, staffing strategies, succession planning, and organizational development initiatives.
- Lead high-volume, full-cycle recruitment for hospitality positions, including management, front-line, food and beverage, housekeeping, maintenance, and guest service roles.
- Support employee onboarding, orientation, and retention initiatives to enhance employee engagement and reduce turnover.
- Provide employee relations guidance regarding attendance management, performance improvement, investigations, discipline, conflict resolution, and terminations.
- Coach and support leaders on performance management, leadership effectiveness, employee development, and team engagement.
- Ensure consistent application of HR policies, collective practices where applicable, and employment legislation while minimizing organizational risk.
- Partner with operational teams to support seasonal staffing needs, employee recognition programs, and employee engagement initiatives.
- Analyze HR metrics and trends including turnover, absenteeism, recruitment, and engagement data to support business decisions and continuous improvement.
- Support organizational change initiatives and contribute to a positive workplace culture focused on service excellence and employee experience.

QUALIFICATIONS

- Degree or diploma in HR, Business Administration, or a related field; equivalent experience may be considered.
- CPHR designation or working toward designation is considered an asset.
- 5+ years of progressive HR experience, including employee relations, recruitment, and HR advisory responsibilities.
- Experience in a HR Business Partner, HR Generalist, or HR Advisor role.
- Experience supporting hospitality, tourism, entertainment, gaming, hotel, restaurant, or other customer service-focused operations is preferred.
- Experience supporting new business openings, high-volume recruitment initiatives, or significant workforce expansion is considered an asset.
- Strong understanding of the unique workforce challenges and operational demands within hospitality, tourism, entertainment, gaming, restaurant, hotel, or other customer service-driven environments.
- Experience working with Human Resources Information Systems (HRIS), applicant tracking systems (ATS), onboarding, scheduling, and workforce management platforms; experience supporting or participating in HR system implementations, upgrades, or process improvements is considered an asset.
- Demonstrated ability to build robust, collaborative relationships with employees, leaders, and operational stakeholders while providing practical, solutions-focused HR support.
- Strong coaching, conflict resolution, communication, decision-making, and problem-solving skills.
- Strict adherence to confidentiality requirements including handling of employee and organizational information in accordance with privacy legislation and organizational policy.
- Strong knowledge of Alberta employment legislation, human rights legislation, and HR best practices.
- Approachable and service-oriented professional with the ability to establish trust, influence decision-making, and support a positive workplace culture in a fast-paced operational environment.
- Ability to manage sensitive and complex employee relations matters with professionalism and discretion.
- Experience working with a First Nation or First Nation organization is an asset.
- Valid driver’s license and must be bondable.

CORE COMPETENCIES

- Strategic Partnership
- Employee Relations & Conflict Resolution
- Talent Acquisition & Workforce Planning
- Coaching & Leadership Support
- Change Management
- Communication & Relationship Building
- Organizational Effectiveness
- Decision Making & Problem Solving
- Cultural Awareness & Inclusivity
- Confidentiality & Professionalism

COMPENSATION & BENEFITS

Salary will be based on skills and experience; a comprehensive benefits package will be provided upon employment.

WORKING CONDITIONS

- Monday-Friday from 8:30 a.m. – 4:30 p.m. in standard office conditions. May be required to work extended hours from time to time to meet deadlines.
- All work must be performed in accordance with company policies related to confidentiality, data privacy, and professional conduct.

CLOSING DATE: OCTOBER 29, 2026

NOTES

Preference may be given to qualified candidates who self-identify as Indigenous in order to support employment equity objectives and increase Indigenous representation. If this applies to you, please ensure you state your band number.

Only candidates who meet the required qualifications will be considered for the position and will be contacted for an interview.

Benefits:

- Company pension
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Are you working towards or do you have your CPHR designation?
- Do you have experience supporting hospitality, tourism, entertainment, gaming, hotel, restaurant, or other customer service-focused operations
- Do you have experience supporting new business openings, high-volume recruitment initiatives, or significant workforce expansion is considered an asset.
- Do you voluntarily self-identify as Indigenous (First Nations, Métis, or Inuit)?

This information is collected for employment equity and recruitment purposes. Providing this information is voluntary and will not affect your eligibility for employment.

Education:

- Secondary School (preferred)

Experience:

- HR, including employee relations, recruitment, and advisory: 5 years (preferred)

Work Location: In person

📌 HR Business Partner, Hospitality (Parkland County)
🏢 River Cree Ventures
📍 Parkland County