Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Follow all hotel policies and procedures Requirements: - Previous experience in guest services or customer service preferred - Knowledge of hotel operations and procedures is a plus - Excellent communication and interpersonal skills - Ability to speak multiple languages is an advantage - Proficient in using phone systems and handling phone etiquette - Strong organizational skills with attention to detail - Ability to handle stressful situations calmly and professionally - Flexibility to work various shifts,



including weekends and holidays Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $17.90-$18.90 per hour

Expected hours: 24 – 40 per week

Additional pay:

- Overtime pay

Benefits:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- In office parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Experience:

- Customer service: 1 year (preferred)

Ability to Commute:

- Dryden, ON (required)

Ability to Relocate:

- Dryden, ON: Relocate before starting work (required)

Work Location: In person

Expected start date: 2025-02-10

📌 Front Desk Agent (Dryden)
🏢 Best Western Plus Dryden Hotelnference Centre
📍 Dryden